Frequently Asked Questions
Everything you need to know about your Pilgrim experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Pilgrim is committed to ethical fashion. We use organic cotton, recycled polyester, and partner with factories that ensure fair wages and safe working conditions.
Can I change or cancel my order?
Orders are processed quickly, but you can change or cancel your order within 60 minutes of placement by contacting our customer support team.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.